SCUDO Maintenance

SCUDO having more control of the maintenance process means you have more control as the Owner. Having “in house” maintenance allows our team to be a united front when maintenance issues arise, with all parties on our team communicating the same information to our Residents. Our maintenance protocol sets all parties up for success.

and occurs right in their Resident portal.

All work orders and communication, scheduling, and updates are permanently logged in our management platform. No more “he said, she said,” we’ll have access to 100% of all correspondence and scheduling with our tech and resident.

Our job isn’t done when the work order is finalized. Our continued relationship with you means we’re looking at every repair long term. We’ll also advise you on items we recommend that will preserve the quality of your investment.

Our maintenance coordinators are trained on the SCUDO standard of customer service. They treat your Residents with the care and professionalism you yourself would want and expect from a vendor. We set Residents up for success by troubleshooting common maintenance issues (see a sample here), before the tech or vendor is even scheduled. We also proactively share tips and seasonal advice throughout their lease to keep their home operating well in all weather. Lastly, we are fair, but firm on what items would be deemed an expense that the Resident is responsible for.

We have a relationship with your Residents, and know what their schedule preferences are. They also have the comfort of having someone in their home who they have most likely met before.

We collect Resident feedback on every job performed, no matter how small. Your Resident grades our tech/vendor on customer service, timeliness, satisfaction with work completed, etc.

We have worked hard to establish relationships with 3rd party vendors, and have negotiated rates that benefit our Clients. When 3rd party vendors/subs are used, they will have gone through SCUDO’s onboarding and screening process. In addition to competitive pricing, our vendors consistently receive high reviews from Residents on work completed and provide our company with priority scheduling. Although we enjoy reduced rates due to the quantity of work we provide our vendors, we do not select vendors based on pricing alone. We have often found that going with the cheapest vendor is the most expensive mistake one of our Clients can make.